Emma | Luxury Windproof Wool Jacket

Honestly, I didn’t expect it to be this good. Usually my experiences with these kinds of things are a bit hit or miss, but this time it was spot on. Communication was super friendly and everything was explained clearly. I’d definitely recommend this to my friends here in Toronto!

Absolutely amazing! I’m a mom of two from Montreal and I loved how easy and stress-free the whole process was. It really felt like they actually listened to my questions, which gave me a lot of confidence. Honestly so happy I went with this.

I’ve been living in Vancouver for over 15 years now, and I can honestly say this was one of the better customer experiences I’ve had. What I appreciated the most was the personal approach — they didn’t just give me some generic response, they actually took the time to look at my specific situation. That makes such a difference, especially these days when everything feels so automated. I’ve already told my sister about it too!

Had a good experience overall. I’m not usually the type to leave reviews, but this time I felt it was worth it. Service was quick and professional, which you don’t always see these days. Only thing I’d say is that at the start, it wasn’t super clear how long everything would take — but other than that, no complaints.

Overall, I’m happy. Not everything went perfectly, but that’s life. What mattered to me was that they kept me informed every step of the way and didn’t make any decisions without checking with me first. That kind of transparency goes a long way, especially when you live out here in Calgary and can’t just pop by in person.