Shipping Policy

We ship to addresses in Canada.

Shipping cost

Standard delivery with Canada Post is free on all orders in Canada, with no minimum order value.

Processing time

Orders are prepared within 1 to 3 business days (Monday to Friday, excluding public holidays). Orders placed before 6:00 PM Eastern Time on a business day are processed that day. Later orders, and orders placed on weekends or public holidays, are processed the next business day.

Delivery time

After dispatch, delivery usually takes 5 to 7 business days. In total, expect 6 to 10 business days from the moment you place your order. Holidays, weather and carrier delays can add time.

Taxes and duties

Sales taxes (GST/HST/PST) are shown at checkout. Any import duties or customs fees charged by the carrier are the responsibility of the customer.

Tracking

You receive a tracking number by email when your order is dispatched. Use it on our Track Your Order page. The first carrier scan can take 24 to 48 hours to appear.

Incorrect address

Please check your address before you pay. If you need to change it, email us as soon as possible, before the daily cut-off. Once an order is being handled or is in transit we cannot guarantee a change.

Late or missing parcel

If your order has not arrived 15 business days after dispatch, email info@maple-boutique.com with your order number. We will investigate with the carrier and, if the parcel cannot be found, send a replacement or refund your order in full.

Damaged or incorrect items

Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you at no cost to you.

Business details

Maple Boutique is a trade name of Moussa Iskandarani.
De Cockstraat 49, 9746 BV Groningen, The Netherlands
KVK 92704433 | VAT NL004971976B38
Email: info@maple-boutique.com
Customer service: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We usually reply within 24 hours on business days.