FAQ

Frequently asked questions

Who runs Maple Boutique?

Maple Boutique is a trade name of Moussa Iskandarani, De Cockstraat 49, 9746 BV Groningen, The Netherlands. KVK 92704433 | VAT NL004971976B38. Email: info@maple-boutique.com.

Where do my orders ship from?

Orders are prepared and dispatched by our fulfilment partner in China and shipped to Canada.

How long does delivery take?

Processing takes 1 to 3 business days. Transit to Canada takes 5 to 7 business days after dispatch, so the total expected time is 6 to 10 business days from your order date.

What does shipping cost?

Shipping within Canada is free via Canada Post.

Will I have to pay import duties or taxes?

Duties and taxes that apply to your parcel are the customer's responsibility. See our Shipping Policy for details.

How can I track my order?

You receive a tracking number by email once your order ships. Use the Track Your Order page to follow it.

What is your return policy?

You can return items within 30 days of delivery if they are unused and in original condition. For a change of mind the customer pays return shipping. If the item is damaged, faulty or wrong, we cover it. See our Refund Policy for the full process.

How do I contact you?

Email info@maple-boutique.com. Support hours are Monday to Friday, 9:00 to 17:00 ET. We reply within 24 hours on business days.