Refund Policy

30-day returns

You have 30 days from delivery to return an item for a full refund of its price, including sale items.

Conditions

Items must be unworn, unwashed and undamaged, with tags attached and in the original packaging. Trying items on is fine. Hygiene items such as underwear and swimwear cannot be returned once the seal is broken, unless faulty. Gift cards and personalised items are excluded.

How to return an item

Email info@maple-boutique.com with your order number and the reason for the return.
Wait for our reply with the return instructions and the return address. Do not send anything back before you hear from us.
Ship the parcel with a tracked service and keep your proof of postage.

Returns are processed at our fulfilment partner's warehouse and not at our business address in Groningen. Parcels sent to the wrong address cannot be processed.

Return shipping costs

You pay the return shipping for change-of-mind returns. If you received a wrong, damaged or faulty item, we cover the cost and usually send a replacement without needing the original back.

Refunds

Refunds go to your original payment method within 10 business days after your return arrives and is inspected. Your bank may need a few extra days to show it. If you have not received your refund 15 business days after we confirmed your return, contact us.

Exchanges

Want a different size or colour? Email us and we will help you.

Damaged or incorrect items

Email us within 14 days of delivery with your order number and a photo. We send a replacement or refund you at no cost to you.

Cancelling an order

You can cancel an order before it is dispatched. Email us as soon as possible.

Business details

Maple Boutique is a trade name of Moussa Iskandarani.
De Cockstraat 49, 9746 BV Groningen, The Netherlands
KVK 92704433 | VAT NL004971976B38
Email: info@maple-boutique.com
Customer service: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.